Survey: Two-Thirds of Seniors Have Been Scammed Online


Staff Report



BBB’s Local Top Ten

Top Inquiries, Complaints and Reviews for 2016

Columbus, OH (January 25, 2017) - In 2016, more than 1.8 million consumers turned to your BBB for information on Central Ohio businesses. During the year, BBB took action with close to 8,000 complaints while consumers looked to BBB customer reviews over 145,000 times.

“In the past, consumers would only come to BBB for complaints,” said Kip Morse, President and CEO of BBB serving Central Ohio. “Now, consumers are not only using BBB to research companies, but to share their experiences as well, creating a dialog between business and consumer.”

Currently, 5,400 Accredited Businesses are committed to BBB’s high standards of trust and the resolution of marketplace disputes through conciliation. BBB Accredited Businesses have a positive commitment to stand behind their products and services while ensuring proper resolution of any disputes that may arise.

To help consumers make savvy marketplace decisions, BBB local database names the top ten most complained, inquired and reviewed industries of 2016.

The Top Ten Most Inquired About Industries of 2016:

1. Construction & Remodeling Services

2. Credit Cards & Plans

3. Collection Agencies

4. Roofing Contractors

5. Auto Dealers - Used Cars

6. Heating & Air Conditioning

7. Plumbers

8. Home Builders

9. Insurance Services

10. Insurance Companies

The Top Ten Most Complained About Industries of 2016:

1. Credit Cards & Plans

2. Furniture - Retail

3. Insurance Services

4. Auto Dealers - New Cars

5. Television - Cable, CATV & Satellite

6. Collection Agencies

7. Clothing - Retail

8. Auto Dealers - Used Cars

9. Auto Repair - Windshield, Glass Shops

10. Mortgage Brokers

The Top Ten Most Reviewed Industries of 2016:

1. Publishers - Magazine

2. Heating & Air Conditioning

3. Roofing Contractors

4. Plumbers

5. Basement Waterproofing

6. Auto Dealers - New Cars

7. Credit Cards & Plans

8. Auto Dealers - Used Cars

9. Furniture - Retail

10. Construction & Remodeling Services

Consumers can visit bbb.org to search for businesses, file a complaint or leave a customer review.

Central Ohio Senior Care Experts Offer Senior Cybersecurity, Online Fraud Prevention Tips

COLUMBUS – Financial and online fraud against aging adults are now considered the “crimes of the century” by the National Council on Aging. Scammers often target seniors because of perceived accumulated wealth, and feel that seniors are less likely to report crimes due to fear of embarrassment.

In fact, a new survey by Home Instead, Inc., franchisor of the Home Instead Senior Care® network of franchised businesses that provide in-home care services to seniors, found that two-thirds (67 percent) of U.S. seniors have been the victim or target of at least one common online scam or hack. In addition, more than a third (38 percent) report that someone has tried to scam them online and 28 percent of surveyed seniors have mistakenly downloaded a computer virus.

Michael Kaiser, executive director of the National Cyber Security Alliance, explains that encouraging seniors to protect themselves online can go a long way in protecting sensitive identity and financial information. “Cybersecurity is about risk reduction. It’s difficult to achieve perfect security. But you can help older adults make themselves a more difficult target,” Kaiser said.

To help seniors understand their risks online and take steps to protect themselves, the Home Instead Senior Care network collaborated with the National Cyber Security Alliance to launch a new public education program, Protect Seniors Online, available at www.ProtectSeniorsOnline.com. The new program offers free resources and tips to help seniors understand how scammers operate, familiarize themselves with the most common senior scams and provides proactive steps seniors and caregivers can take to protect sensitive information. The resources include the online “Can You Spot an Online Scam?” quiz to test seniors’ cyber security knowledge.

“Seniors should be able to rest assured that their money, what they worked all their life to earn, is protected,” said Betty Phillips, owner of the Home Instead Senior Care office in Columbus, one of six serving the area. “Unfortunately, there are people who would take it from them. That’s why we are committed to helping seniors in central Ohio understand online risks. By sharing good cybersecurity tips, we can reduce their chances of being scammed.”

Research shows that more and more seniors are going online – and putting themselves at risk. According to Home Instead’s survey, 97 percent of aging adults use the internet at least once a week. They most commonly use the internet for email, with 94 percent of seniors doing so weekly. Seniors also use the internet to manage finances, with 41 percent banking online and more than a quarter (26 percent) paying bills online. Seniors are also active on social media with 51 percent using Facebook or Twitter at least once a week. All that time online – coupled with what scammers view as perceived financial security and a trusting nature – can make seniors a primary target for scammers.

“Our hope is that seniors learn how scammers gather sensitive information or hack technology,” said Erica Blosser, owner of the Home Instead Senior Care office in Lancaster. “By giving seniors cybersecurity solutions they can implement themselves, we can help protect their personal information, financial security and independence.”

Seniors are encouraged to take the following precautions, compiled from the National Cyber Security Alliance, Stop Think and Connect and the Home Instead Senior Care network, to protect themselves online:

1. Create passwords and make them strong. Lock all internet-enabled devices, including computers, tablets and smartphones, with secure passwords – at least 12 characters long and a mix of letters, numbers and symbols.

2. Secure access to accounts, with two-step verification. Many online services, including apps and websites, offer free options to help protect personal information. Learn more at LockDownYourLogin.com.

3. Think before you act. Emails or messages that create a sense of urgency – like a problem with a bank account or taxes – are likely a scam. Reach out to companies by phone to determine if emails are legitimate.

4. When in doubt, throw it out. If an email looks unusual, delete it. Clicking on links in email is often how scammers access personal information. Turn on spam filters to filter suspicious messages.

5. Share with care. Be aware of what you share publicly on social media and adjust privacy settings to limit who can see your information.

6. Use security software, including updated anti-virus and anti-spyware software.

7. Adjust browser safety settings for optimum security.

8. Use your computer’s default firewall security protection on your computer.

9. Log out. Log out of apps and websites when you’re finished using them. Leaving them open on your computer or smartphone could make you vulnerable to security and privacy risks.

10. Consider support. Seniors who live alone or spend a lot of time by themselves may want to consider a trusted source, such as adult family members, computer-savvy grandchildren, or professional caregivers, to serve as a second set of eyes and ears when conducting activities online.

Seniors can test their cybersecurity skills at “Can You Spot an Online Scam?” and view other program resources and tips at ProtectSeniorsOnline.com. Or, contact your local Home Instead Senior Care office for additional resources and to learn how their professional CAREGiversSM may be able to assist. Find an office near you by visiting www.homeinstead.com/state.

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Staff Report

BBB’s Local Top Ten

Top Inquiries, Complaints and Reviews for 2016

Columbus, OH (January 25, 2017) – In 2016, more than 1.8 million consumers turned to your BBB for information on Central Ohio businesses. During the year, BBB took action with close to 8,000 complaints while consumers looked to BBB customer reviews over 145,000 times.

“In the past, consumers would only come to BBB for complaints,” said Kip Morse, President and CEO of BBB serving Central Ohio. “Now, consumers are not only using BBB to research companies, but to share their experiences as well, creating a dialog between business and consumer.”

Currently, 5,400 Accredited Businesses are committed to BBB’s high standards of trust and the resolution of marketplace disputes through conciliation. BBB Accredited Businesses have a positive commitment to stand behind their products and services while ensuring proper resolution of any disputes that may arise.

To help consumers make savvy marketplace decisions, BBB local database names the top ten most complained, inquired and reviewed industries of 2016.

The Top Ten Most Inquired About Industries of 2016:

1. Construction & Remodeling Services

2. Credit Cards & Plans

3. Collection Agencies

4. Roofing Contractors

5. Auto Dealers – Used Cars

6. Heating & Air Conditioning

7. Plumbers

8. Home Builders

9. Insurance Services

10. Insurance Companies

The Top Ten Most Complained About Industries of 2016:

1. Credit Cards & Plans

2. Furniture – Retail

3. Insurance Services

4. Auto Dealers – New Cars

5. Television – Cable, CATV & Satellite

6. Collection Agencies

7. Clothing – Retail

8. Auto Dealers – Used Cars

9. Auto Repair – Windshield, Glass Shops

10. Mortgage Brokers

The Top Ten Most Reviewed Industries of 2016:

1. Publishers – Magazine

2. Heating & Air Conditioning

3. Roofing Contractors

4. Plumbers

5. Basement Waterproofing

6. Auto Dealers – New Cars

7. Credit Cards & Plans

8. Auto Dealers – Used Cars

9. Furniture – Retail

10. Construction & Remodeling Services

Consumers can visit bbb.org to search for businesses, file a complaint or leave a customer review.