Columbus, OH (October 18, 2018) — October is National Cyber Security Awareness Month, a time of year when it pays to be diligent with your electronics and online safety. When looking to tech companies for assistance, BBB is warning against a local company misleading consumers.
iGeeks Online, a Westerville-based company, has an F rating with BBB. Multiple consumers allege they contacted iGeeks Online by accident or by trying to contact Geek Squad, and others were told their computers had been hacked through a pop-up. Some reports say the company has called themselves Microsoft, claiming they could fix computers for a fee anywhere between $200 and $1000. Unhappy consumers were told they would get a refund, but money was taken from their account rather than deposited.
BBB referred the business to the Ohio Attorney General’s Office, and on August 21, 2018, the Ohio Attorney General filed a civil lawsuit in Franklin County Common Pleas Court against iGeeks Online, LLC and the principal, Cherrokeye Evans for violating the Consumer Sales Practices Act.
In many of the complaints filed, iGeeks Online falsely told consumers they had viruses on their computer, were given remote access, then accepted fees for work electronically or by check. Some of the funds were mailed to India and Mauritius, which is where the iGeeks Online call-center is located, according to the lawsuit.
If you are experiencing tech trouble and need assistance, keep these BBB tips in mind:
- Search for companies on bbb.org to find out more information and see if they have any complaints or customer reviews.
- Never give control of your computer to a third party unless you know it is the representative of a computer support team you contacted.
- Legitimate tech support companies don’t call out of the blue. Unscrupulous callers often claim to be from a tech company, and can even spoof legitimate business numbers.
- Beware of alerts or pop-ups that appear on your screen, claiming you have a virus. Instead of calling, shutdown your computer and restart it.
- Be wary of sponsored links. When you search online for tech support, look out for sponsored ads at the top of the results list. Many of these links lead to businesses that scam consumers.
For tech-related companies you can trust, search for BBB Accredited Businesses at bbb.org
For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Central Ohio, which was founded in 1921 and serves 21 counties in Central Ohio.
For more information, follow your BBB on Facebook, Twitter, and at bbb.org.