Winter could bring in unwanted visitors, leaving consumers looking to pest control companies for help. Better Business Bureau is warning customers about a Lancaster animal and wildlife removal company who will leave varmints but take your money.
Danny Pavlov, doing business as A Wildlife Wrangler, a Lancaster Ohio pest control company, has earned an F rating with BBB due to not responding to five consumer complaints.
One customer paid over $20,000 for the removal of bats, squirrels, mice and termites. The job is still unfinished. Another consumer paid $7,600 to get rid of flying squirrels and wasps. The money is gone but the pests remain. In all, consumers have lost about $32,000.00.
BBB opened their file on Wildlife Wrangler in 2011 and until 2015 had no complaints. Their Facebook page has since disappeared and their email address is no longer valid.
When hiring a wildlife removal professional, BBB and the The Humane Society offer the following advice:
Start your research at bbb.org. Read complaints and reviews from previous customers.
Get referrals from trusted sources. Obtain a referral for the company from a local wildlife rehabilitator, humane society or animal control agency.
Ask for an inspection, written estimate and a rundown of their services and fees.
During the on-site visit, ask that the company identify:
The animal(s) using the structure
All of the entry points as well as potential entry points
If there are offspring
How the answers to these questions were determined
Get specifics on how the problem and the animals will be handled. Will the animal be killed, and if so, why? Are there offspring that will be orphaned or abandoned? Will the method used resolve the problem long-term?
Insist on humane techniques. If an animal is inside a structure, demand the use of guaranteed eviction/exclusion strategies, such as one-way doors and/or hands-on removal and reunion of families that will ultimately lead to their release outside of the structure.
Prevent a recurrence of the problem by making sure the company provides a full range of animal-proofing/exclusion services that carry at least a one-year guarantee against re-entry.
Lookout for unethical fees and practices. Never sign a contract that contains an open-ended clause allowing a company to charge for removal of any and every animal that can be trapped on the property.
Make sure the company is licensed and insured. The company’s practices should be in compliance with federal, state and local laws and regulations. Commercial Nuisance Wild Animal Control licenses are issued by The Ohio Department of Natural Resources, Division of Wildlife. It’s against the law to trap or take nuisance wildlife without a license.
For more information, follow your BBB on Facebook, Twitter, and at bbb.org.
Information for this story was provided by the Better Business Bureau.